Shipping & Delivery Policy

Last updated: June 2026  |  Balaji IT Network Solutions

This Shipping & Delivery Policy applies to physical products (such as computer hardware, networking devices, CCTV equipment and accessories) purchased from Balaji IT Network Solutions (BITNS), as well as to the on-site delivery and deployment of IT services.

Physical Products

• Orders are processed within 2–5 business days of order confirmation and successful payment.
• Delivery timelines depend on the product, stock availability and the delivery location. Estimated delivery is typically 5–10 business days within Bihar and 7–14 business days for other regions in India.
• Shipping charges (if any) are calculated based on weight, dimensions and destination, and are shown at the time of purchase or shared in the quotation.
• For bulk and institutional orders, delivery is coordinated directly with the customer and may be scheduled in phases.

Services & On-site Deployment

• For IT services such as networking, server setup, CCTV installation and infrastructure deployment, delivery means scheduling and completing the agreed work at your site.
• Service schedules are mutually agreed after order confirmation and may depend on site readiness and availability of materials.

Digital Services

• For online exam, certification and software subscriptions, access is provisioned digitally — usually immediately or within 24 hours of activation — and no physical shipping is involved.

Delays & Tracking

While we make every effort to deliver on time, delivery may occasionally be delayed due to courier issues, stock shortages, weather or circumstances beyond our control. We will keep you informed of any significant delay. For order or delivery status, please contact us using the details below.